Service Delivery & Cancellation Policy
Last Updated: September 22, 2026
At Cuimei Health, our services are delivered directly to you. As we provide professional door-to-door massage and wellness services, we do not currently ship physical products.
For this reason, our “Shipping & Returns” policy applies primarily to service appointments, cancellations, rescheduling, and refunds.
1. Service Delivery
Cuimei Health provides massage and wellness services at the customer’s selected service location.
When you book an appointment, you will provide:
- Your name
- Contact information
- Service address
- Preferred appointment date and time
- Selected massage service
- Any relevant service preferences
Once your appointment has been confirmed, a qualified therapist will travel to the agreed location to provide the service.
Service availability may depend on:
- Service area
- Therapist availability
- Appointment time
- Travel distance
- Local operating conditions
We will make reasonable efforts to arrive at the agreed appointment time.
2. Appointment Confirmation
Submitting a booking request does not necessarily mean that your appointment has been confirmed.
An appointment is considered confirmed once Cuimei Health or our authorized booking system has confirmed the requested date, time, and service.
If we are unable to accommodate your requested appointment, we may contact you to arrange an alternative time.
3. Customer Availability
Customers should be available at the agreed service address at the scheduled appointment time.
Please ensure that:
- The address provided is accurate.
- The therapist can reasonably access the location.
- Someone is available to receive the service.
- There is a safe and suitable space for the massage.
If the therapist is unable to provide the service because the customer is unavailable or the provided address is incorrect, the appointment may be treated as a late cancellation or missed appointment, subject to the applicable cancellation policy.
4. Rescheduling
We understand that plans can change.
Customers may request to reschedule an appointment by contacting Cuimei Health as early as possible.
We will make reasonable efforts to accommodate your new preferred date and time, subject to therapist availability.
Repeated or last-minute rescheduling may be subject to applicable cancellation or booking fees.
5. Cancellations
If you need to cancel your appointment, please contact us as soon as possible.
We encourage customers to provide sufficient notice so that the appointment time can potentially be offered to another customer.
Depending on when an appointment is cancelled, the following may apply:
Cancellation with sufficient notice
The appointment may be cancelled or rescheduled without a cancellation charge.
Late cancellation
A cancellation fee may apply where an appointment is cancelled shortly before the scheduled service time.
No-show
If a customer is unavailable at the agreed location and cannot be reached within a reasonable period, the appointment may be considered a no-show.
A no-show fee may apply.
Any applicable cancellation or no-show fee will be communicated to the customer where required.
6. Therapist Delays or Cancellation
Although we make reasonable efforts to maintain scheduled appointment times, unexpected circumstances may occasionally cause delays or cancellations.
These circumstances may include:
- Traffic or transportation delays
- Severe weather
- Illness
- Emergency situations
- Unexpected scheduling issues
- Other circumstances beyond our reasonable control
If a therapist is unable to attend an appointment, we will make reasonable efforts to contact you and, where possible, arrange another qualified therapist or reschedule the appointment.
If we are unable to provide the service and you do not wish to reschedule, any payment made for the unprovided service will be handled in accordance with the applicable refund terms and applicable law.
7. Refunds
Because our services are provided in person, refunds are handled differently from returns of physical products.
If you have paid for a service that has not been provided, you may be eligible for a refund depending on the circumstances.
Refund eligibility may include situations such as:
- Cuimei Health cancels the appointment and cannot provide an alternative service;
- A confirmed service cannot be provided for reasons attributable to Cuimei Health;
- A duplicate payment was made;
- An incorrect charge was made.
Refunds may not be available for services that have already been completed, except where required by applicable law or where otherwise agreed by Cuimei Health.
8. Completed Services
Once a massage session has been completed, the service is generally considered delivered.
If you have any concerns about your experience, please contact us as soon as possible after the appointment.
We value customer feedback and will review reasonable complaints and concerns on a case-by-case basis.
9. Service Complaints
If you are dissatisfied with any aspect of your service, please contact Cuimei Health and provide:
- Your name
- Appointment date and time
- Service booked
- Description of your concern
- Any relevant supporting information
We will review your concern and work with you to determine an appropriate resolution.
10. Physical Products
Cuimei Health is primarily a massage and wellness service provider.
If we offer physical products in the future, separate shipping, delivery, return, exchange, and refund terms may apply to those products.
Any such terms will be clearly provided at the time of purchase.
11. Gift Cards and Packages
If Cuimei Health offers gift cards, prepaid packages, memberships, or promotional services, additional terms may apply.
The specific terms applicable to the relevant gift card, package, or promotion will be provided at the time of purchase.
12. Service Area
Door-to-door services are subject to availability in the customer’s location.
Service availability may vary depending on the city, neighborhood, distance, therapist availability, and operating conditions.
Please contact Cuimei Health if you are unsure whether your location is within our service area.
13. Contact Us
For appointment changes, cancellations, refunds, or service-related questions, please contact us:
Beijing Cuimei Health Management Co., Ltd.
Address:
29-191, Jiuzhou Road, Majiaqiao Town, Tongzhou District, Beijing, China
Phone:
+63 919 984 1858
Cuimei Health
Relax. Restore. Right at Home.